Privacy Policy — Kupi Bus Booking

Kupi is committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our bus ticket booking service. We comply with the Protection of Personal Information Act (POPIA) and GDPR regulations.

Information We Collect

• Personal information: name, email address, phone number, ID number for bookings.
• Payment information: processed securely via PayFast — Kupi does not store card details.
• Travel information: routes, dates, and passenger details for your bookings.
• Device information: browser type, IP address, and usage data for security and analytics.

How We Use Your Information

• To process and confirm your bus ticket bookings.
• To send booking confirmations and e-tickets via email and SMS.
• To provide customer support and resolve booking issues.
• To improve our service and detect fraud.

Your Rights Under POPIA

You have the right to access, correct, and request deletion of your personal information. Contact our Information Officer at privacy@kupi.africa.

Contact

Privacy questions: privacy@kupi.africa