Get answers to common questions about booking bus tickets with Kupi across South Africa, Zimbabwe, Zambia, Botswana, Namibia and the wider SADC region.
Your electronic ticket is the confirmation you receive via email and SMS after successfully booking with Kupi. This digital ticket contains all your travel details and serves as your boarding pass.
To cancel your booking, please contact the bus operator directly before your departure time. Their contact details are provided on your ticket.
Yes, most operators allow changes before departure, though fees may apply. Contact the bus operator directly using the details on your ticket to request changes.
Refund requests should be directed to the bus operator. Each operator has their own refund policy. Contact them directly using the information provided on your booking confirmation.
Contact our support team at support@kupi.africa with your passenger name, route details, and travel date. We'll resend your ticket confirmation via email and SMS.
You'll need to present your ticket (printed or on your phone) along with a valid ID document or passport at check-in.
Please arrive at least 30 minutes before your scheduled departure time.
For international routes, you'll need a valid passport and may require a visa depending on your destination.
Most operators allow two pieces of checked luggage per passenger, each not exceeding 20kg for domestic routes or 30kg for cross-border travel.
Email: support@kupi.africa — Phone/WhatsApp: +263 77 5874 632 — Monday to Friday 8:00 AM - 5:00 PM, Saturdays 8:30 AM - 12:30 PM.
Email: support@kupi.africa — Phone/WhatsApp: +263 77 5874 632